Payment Policy
Effective Date: January 7, 2025
Trilinasonali
Address: 34701 Optimist Farm Rd, Holly Springs, North Carolina
Phone: (919) 362-0960
Email: info@trilinasonali.com
Website: trilinasonali.com
At Trilinasonali, we are committed to providing a secure and transparent payment experience. This Payment Policy outlines the accepted payment methods, billing procedures, and related guidelines for purchases made online or in-store. Please read this policy carefully.
1. Accepted Payment Methods
We accept the following payment methods:
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Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
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PayPal: A secure, fast, and convenient online payment option.
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Bank Transfers: For bulk or custom orders, payment via bank transfer may be arranged. Contact us at info@trilinasonali.com for details.
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Cash: Accepted for in-store purchases only.
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Gift Cards or Store Credit: If applicable, Trilinasonali gift cards or store credit can be used as payment.
2. Payment Security
2.1 Secure Transactions: All online transactions are encrypted using SSL (Secure Sockets Layer) technology to protect your personal and payment information.
2.2 Fraud Prevention: Trilinasonali may perform verification checks on payments to ensure the security of our customers. If a transaction is flagged for potential fraud, we may contact you for additional information or cancel the order.
2.3 Third-Party Processors: Payments made through third-party platforms, such as PayPal, are subject to their terms and conditions in addition to ours.
3. Billing Information
3.1 Accurate Information: Customers must provide accurate billing information at the time of purchase. Incorrect details may lead to delays or order cancellations.
3.2 Order Confirmation: After completing a purchase, a confirmation email will be sent to the provided email address, summarizing the order details and payment status.
3.3 Currency: All transactions are processed in USD. Customers are responsible for any currency conversion fees charged by their financial institution.
4. Payment Issues
4.1 Declined Payments: If a payment is declined, customers should verify their card details or contact their bank. For assistance, contact our customer service team at (919) 362-0960 or info@trilinasonali.com.
4.2 Duplicate Charges: In the rare event of a duplicate charge, please notify us immediately. We will investigate and issue a refund if applicable.
4.3 Failed Transactions: If a transaction fails due to technical issues, customers are advised to try again or contact us for support.
5. Refunds and Adjustments
5.1 Refund Eligibility: Refunds are issued in accordance with our Refund and Return Policy. Approved refunds will be processed to the original payment method used.
5.2 Processing Time: Refunds typically take 5-10 business days to appear on your account, depending on your financial institution.
5.3 Partial Payments and Adjustments: Any partial payments or billing adjustments will be reflected in the final invoice or statement provided to the customer.
6. Installment Plans (If Applicable)
6.1 Eligibility: Certain products may qualify for installment payment options. Details will be provided at checkout.
6.2 Terms: Customers are required to adhere to the agreed-upon installment schedule. Late or missed payments may result in additional fees or cancellation of the installment plan.
6.3 Contact: For inquiries about installment plans, contact info@trilinasonali.com.
7. Discounts and Promotional Codes
7.1 Usage: Discounts and promotional codes must be applied at the time of purchase. They cannot be applied retroactively to previous orders.
7.2 Exclusions: Certain products or categories may be excluded from promotions. Terms and conditions for discounts will be specified during the promotional period.
8. Taxes
8.1 Sales Tax: Applicable sales tax will be calculated at checkout based on the shipping address and local tax regulations.
8.2 International Taxes: Customers outside the United States are responsible for any import duties, taxes, or customs fees required by their country.
9. Contact Information
If you have any questions or concerns about this Payment Policy, please contact us:
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Phone: (919) 362-0960
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Email: info@trilinasonali.com
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Address: 34701 Optimist Farm Rd, Holly Springs, North Carolina