Sales Policy
Effective Date: January 7, 2025

Trilinasonali
Address: 34701 Optimist Farm Rd, Holly Springs, North Carolina
Phone: (919) 362-0960
Email: info@trilinasonali.com
Website: trilinasonali.com

At Trilinasonali, we are committed to providing a seamless shopping experience for all our customers. Our Sales Policy outlines the terms and conditions that apply to the purchase of products from our store, both online and in-person. Please read this policy carefully before making a purchase.

1. General Terms and Conditions

  • All sales are subject to product availability. In the rare event of a stock issue, we will notify you promptly to offer an alternative solution, such as a replacement or refund.

  • By placing an order, you agree to provide accurate and complete information, including billing and shipping details.

  • Prices are subject to change without prior notice. However, the price displayed at the time of purchase will be honored.

2. Order Placement

2.1 Online Orders:

  • Orders can be placed through our website at trilinasonali.com.

  • A confirmation email will be sent upon successful order placement, detailing your order number, items purchased, and total cost.

2.2 In-Store Purchases:

  • Receipts must be retained as proof of purchase for any future inquiries, returns, or exchanges.

2.3 Bulk Orders:

  • For bulk purchases or corporate inquiries, please contact us at info@trilinasonali.com for customized assistance and potential discounts.

3. Payment Terms

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Cash (for in-store purchases only)

3.1 Payment Security:

  • All online transactions are secured with encryption technology to protect your personal and payment information.

3.2 Payment Issues:

  • In case of a declined payment or other issues, please contact your bank or card issuer. For assistance, you can also reach out to us at (919) 362-0960.

4. Shipping and Delivery

4.1 Domestic Shipping:

  • We offer standard and expedited shipping options within the United States. Shipping costs are calculated at checkout based on the order total and destination.

  • Orders are typically processed and shipped within 2–3 business days.

4.2 International Shipping:

  • International orders are subject to additional shipping fees, duties, and taxes, which are the responsibility of the customer.

  • Delivery times for international orders may vary based on the destination and shipping method.

4.3 Delivery Delays:

  • Trilinasonali is not responsible for delays caused by factors outside our control, such as weather, carrier issues, or customs clearance.

5. Sales Tax

  • Applicable sales tax will be calculated at checkout based on the shipping address and local tax regulations.

  • Customers outside the United States are responsible for any import duties or taxes required by their country.

6. Promotions and Discounts

  • Promotional offers and discount codes must be applied at checkout and cannot be retroactively applied to previous purchases.

  • Promotions are subject to specific terms, including expiration dates and product exclusions. These details will be clearly communicated during the promotion period.

7. Cancellations and Modifications

7.1 Order Cancellations:

  • Orders can be canceled within 24 hours of placement, provided they have not yet been shipped. Contact us at info@trilinasonali.com or (919) 362-0960 to request cancellation.

7.2 Order Modifications:

  • Once an order has been processed, modifications (e.g., address changes, item updates) may not be possible. Please contact our customer service team promptly for assistance.

8. Warranties

  • Certain products may come with a manufacturer’s warranty. Details of applicable warranties will be provided in the product description or upon request.

  • For warranty claims, please contact us for guidance on how to proceed.

9. Limitation of Liability

  • Trilinasonali is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

  • Our maximum liability is limited to the purchase price of the product.

10. Customer Support

If you have any questions, concerns, or feedback regarding your purchase, please don’t hesitate to contact us: