Refund and Return Policy
Effective Date: January 7, 2025

Trilinasonali
Address: 34701 Optimist Farm Rd, Holly Springs, North Carolina
Phone: (919) 362-0960
Email: info@trilinasonali.com
Website: trilinasonali.com

At Trilinasonali, we deeply value our customers and strive to ensure your complete satisfaction with every purchase. Our Refund and Return Policy outlines the terms and procedures for returning products, exchanging items, and obtaining refunds. Please review the information below carefully to understand your rights and responsibilities.

1. General Return Eligibility

We accept returns for items that meet the following conditions:

  • The return request is initiated within 30 days of the purchase date.

  • Items are in their original, unused condition, free of wear, damage, or alteration, and accompanied by all original tags and packaging materials.

  • A valid proof of purchase, such as a receipt, invoice, or order confirmation, must be provided to facilitate the return process.

If the item fails to meet these conditions, we reserve the right to deny the return request.

2. Items Not Eligible for Return

Certain categories of products are ineligible for returns or refunds, including:

  • Gift Cards: All gift card purchases are final and non-refundable.

  • Sale or Clearance Items: Products marked as “final sale” or purchased at discounted prices during clearance events.

  • Customized or Personalized Products: Items specifically tailored to your preferences, such as engraved or monogrammed goods.

  • Perishable Goods: Any product that is consumable, has a short shelf life, or has been opened or partially used.

For further clarification on eligibility, feel free to contact our customer service team.

3. Refund Process

3.1 Conditions for Refund Approval:

  • Once your returned item is received, we will conduct a thorough inspection to confirm compliance with our return policy.

  • Refund requests are processed only for items that meet our eligibility criteria.

3.2 Timeline for Refunds:

  • Approved refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the returned item(s).

  • If the payment method is no longer valid (e.g., expired credit card), please notify us in advance to arrange an alternative refund method.

3.3 Non-Refundable Charges:

  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

  • If a discount or promotion was applied to the original order, the refund amount will reflect the reduced purchase price.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow these steps:

  1. Contact Customer Support: Reach out to us via email at info@trilinasonali.com or call (919) 362-0960 to confirm stock availability for your desired replacement item.

  2. Initiate the Exchange: Ship the item back to us following the return process outlined below. Clearly indicate your exchange request on the return form provided in your order package.

  3. Processing Time: Once we receive and inspect your returned item, the replacement will be shipped within 7 business days (subject to stock availability). If the replacement item is unavailable, we will issue a refund or store credit instead.

5. How to Return Your Item

5.1 Return Shipping Instructions:

  • Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was sent.

  • Use a reliable shipping carrier with tracking capabilities to ensure your return reaches us safely. Trilinasonali is not responsible for lost or undelivered return packages.

  • Clearly label the return package with our address:
    Trilinasonali Returns Department
    34701 Optimist Farm Rd, Holly Springs, North Carolina

5.2 Packaging Requirements:

  • Pack the item securely to prevent damage during transit.

  • Include all relevant documentation, such as the original receipt and completed return form.

6. Handling Defective or Incorrect Items

We apologize for any inconvenience caused by defective or incorrect products. If you encounter such issues, please take the following steps:

  1. Notify Us Promptly: Contact us within 7 days of receiving the product.

  2. Provide Documentation: Include clear photographs of the issue and a description of the defect or error.

  3. Resolution Options: Depending on the situation, we may offer:

    • A replacement item, shipped free of charge.

    • A full refund to your original payment method.

    • Store credit for future purchases.

7. Additional Policies and Information

7.1 Return Processing Time:

Returns are typically processed within 7 business days of receiving the item at our facility. You will receive a confirmation email once your refund or exchange has been approved.

7.2 International Orders:

For customers outside the United States, please note that international return shipping costs, customs duties, and fees are the responsibility of the customer.

7.3 Store Credit:

If you opt for store credit instead of a refund, it will be issued as a unique code redeemable on our website. Store credit does not expire and can be used on any future purchase.

Contact Us

If you have any questions, concerns, or feedback regarding your order or our policies, please don’t hesitate to get in touch: