Shipping Policy
Effective Date: January 7, 2025

Trilinasonali
Address: 34701 Optimist Farm Rd, Holly Springs, North Carolina
Phone: (919) 362-0960
Email: info@trilinasonali.com
Website: trilinasonali.com

Trilinasonali is committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased from our website or store.

1. Shipping Options and Costs

1.1 Domestic Shipping:

  • We offer Standard Shipping and Expedited Shipping within the United States.

  • Shipping costs are calculated at checkout based on the order total, weight, and delivery destination.

1.2 International Shipping:

  • International shipping is available to select countries. Fees and delivery times vary by destination.

  • Customers are responsible for any additional duties, taxes, or customs fees required by their country.

2. Processing Time

2.1 Orders are processed within 2-3 business days of receipt, excluding weekends and holidays.

2.2 Expedited orders are prioritized for faster processing. Please select this option at checkout for quicker delivery.

3. Delivery Timeframes

3.1 Domestic Delivery:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

3.2 International Delivery:

  • Delivery times vary based on the destination and chosen shipping method. Estimated delivery times will be provided at checkout.

3.3 Delivery times are estimates and may be affected by unforeseen factors such as weather, carrier delays, or customs processing.

4. Tracking Information

4.1 Once your order has shipped, a confirmation email with tracking information will be sent to the provided email address.

4.2 Customers can track their orders directly through the carrier’s website using the provided tracking number.

5. Shipping Restrictions

5.1 We do not ship to P.O. Boxes or APO/FPO addresses.

5.2 Certain products may have shipping restrictions due to size, weight, or legal regulations in specific regions.

6. Lost, Damaged, or Delayed Shipments

6.1 Lost Packages:

  • If your package is lost during transit, please contact us at info@trilinasonali.com or (919) 362-0960 for assistance. We will work with the carrier to resolve the issue.

6.2 Damaged Goods:

  • If your order arrives damaged, please notify us within 48 hours of delivery. Provide photos of the damaged items and packaging for faster resolution.

6.3 Delayed Shipments:

  • Trilinasonali is not responsible for delivery delays caused by factors outside our control, such as carrier delays or customs processing.

7. Address Changes and Errors

7.1 Customers are responsible for providing accurate shipping information during checkout. Incorrect addresses may result in delays or undeliverable packages.

7.2 If you need to update your shipping address after placing an order, contact us immediately at info@trilinasonali.com or (919) 362-0960. Changes may not be possible once the order has been processed.

8. Returns and Exchanges

For information about returns and exchanges, please refer to our Refund and Return Policy.

9. Contact Information

If you have any questions or concerns about shipping, please contact us:

  • Phone: (919) 362-0960

  • Email: info@trilinasonali.com

  • Address: 34701 Optimist Farm Rd, Holly Springs, North Carolina